Reading, Replying to, and Forwarding Emails

<<Composing and sending an email

Emails are normally delivered to the inbox folder of your mailbox unless message rules have been configured to move the mail to another folder.

Most email clients display messages in a similar way.

The default view for thunderbird is shown below. You should notice that the folders are on the left and  then messages are listed on the right.

 If you highlight a message then a message preview appears in the window below (can be turned off ). In thunderbird f8 toggles message preview on/off.

default email view in thunderbird

 

To read the email double click it or highlight it and right click, then click open.

At the top of the message in the message toolbar you will see three buttons. Reply, Reply all and forward.

  • Reply- Reply to sender of email only.
  • Reply All- Reply to sender and any recipients on the to and CC line.
  • Forward- Send a copy of the email message to someone else. Attachments are also sent.

Common Receive Problems.

No Images in email- Most clients block images by default. Most clients give you the option to download them in the header and you can turn it on by default in the settings.

Attachment Missing- Most clients block attachments like .exe files and other executable file types. Get the sending to zip the file or rename the attachment (you can always rename it back).

No Message- This can be a spam filter on the email server blocking the message.

Message doesn't display correctly- You may be set to read messages in text format and the message is sent in html format.

HTML and Text Messages

Messages can be sent and received in either text of html. HTML allows the message to contain images, coloured text etc and is the most common format.

How this is controlled varies from client to client most have a global setting that can be overridden when sending the message. In outlook express the send format is configured as shown:

send html message oe setting

Received messages with be displayed in the format that the were originally sent unless overridden as shown below (read all messages in plain text setting):

read html message oe setting

>> managing Contacts


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