Common IncrediMail Problems

This a list of the most common IncrediMail problems that I have seen or had reported by visitors to this website, with probable causes and likely fixes.

 

Problem

Causes
  • This is usually cause by incorrect account configuration either because Incredimail failed to import previous settings correctly or you have manually setup up the configuration incorrectly.
  • It can also be caused by the presence of a firewall
Resolution

see

Problem

IncrediMail freezes or hangs or crashes

Causes

  • Some incompatibles exist in Incredimail and the operating system.
  • Missing or corrupt files.

Resolution

  1. Check for new operating system updates and install
  2. Check for new Incredimail updates and install

If problem still exists

Remove and re-install IncrediMail. (don't forget to backup Incredimail first)

Problem(s)

Error sending messages -SMTP, Server Response: '530 authentication required .

Causes

Your SMTP server requires authentication.

Resolution

  1. From the Tools menu, choose Accounts.
  2. Highlight  the account and select properties.
  3. Select the Servers tab.
  4. Check the box next to My Server Requires Authentication.
  5. Usually you use the same account for POP3 for authentication. If not then you need to enter the account details by clicking more settings
  6. Click OK.
Google
 
Web www.oeupdates.com

Problem

Hyperlinks not Working in IncrediMail Email

Causes

Installed a new browser, add on, toolbar etc that have changed the default settings

Resolution

  1. Start Internet Explorer
  2. Select the Tools->Internet Options menu
  3. Select the Programs tab
  4. Look for a checkbox labelled "Internet Explorer should check to see whether it is the default browser"
  5. If this checkbox is not ticked, then this is the cause of the problem, so tick it!
  6. Click OK
  7. Close Internet Explorer and Re-open Internet Explorer
  8. Close Outlook Express and Re-open Outlook Express

 

 

 

 

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Common IncrediMail Problems